How Virtual Marketing Assistants Build a Real Estate Brand Identity

In a competitive industry such as real estate, branding is key to separating your brand from the rest of the pack. The question becomes, in an arena where everyone wants to make it, how do you stand-out and overcome the many challenges of an overcrowded market? Well,  here’s how!

Case and point! After less than a year of utilizing our virtual assistants services here at  VOOV, we’ve helped our long-time client Sergio Gonzalez visibly position his four businesses, within the luxury real estate vertical,  at the pinnacle of his market. This was not achieved with  luck but with a compelling and cost-saving real estate branding strategy, and we’ll show you how we made it all possible through our virtual real estate marketing assistants’ services. Let’s dive into it!

Business Case Overview

Southern California is one of the most competitive and expensive real estate markets in the United States. Sergio Gonzalez’s primary real estate brokerage SG Associates, has taken hold as a leading luxury real estate company, and has grown its brand awareness with a unique and hard-to-imitate real estate branding strategy. Executed by our virtual marketing team based in Nicaragua, Central America, this winning strategy was based on an intimate understanding of the business identity, core value, varied audiences and intentions of its business owner and consists of disciplined multi-channel remote and localized efforts to achieve the desired results for the company.

The Backstory

Facing a market that was slowing after the pandemic bubble began to settle and proactively looking to secure his client pipeline, Sergio Gonzalez, SG Associates founder, decided to grow his four real estate brands in the high-end market of Westlake Village in Los Angeles. In late 2022, seeking an alternative to the costly domestic employment options, Sergio explored our services. He hired our virtual staffing service to test if virtual assistants and marketers based in Nicaragua could support his future growth goals.

While he had his doubts initially, as any savvy business operator should, in a couple of short months, our virtual team was able to impart a sizable value, showing him our advanced capabilities and at a fraction of the cost stateside. Thanks in part to our management advice and experience-based guidance, SG Associates moved forward with VOOV and hired three additional virtual marketing assistants, one salesperson, and two admin assistants for what would be a fast and rewarding journey! 

Very quickly, Sergio Gonzalez realized that he could leverage his virtual marketing team productivity to focus on his most dollar-productive role as CEO, commanding the macro vision of the branding strategy for his real estate businesses and exploring new channels and grassroots brand promotion  methods to increase and maintain an optimal positioning for all four of his businesses in the Southern California Market. 

While initially, the task seemed daunting, as managing a virtual team was a new experience, that unfamiliarity quickly passed and was replaced by an improved and more robustly scalable and able corporate core that would be able to support the needs of  SG Associates Inc., SG Property Management, 805 Title, and 805 Escrow. 

In less than a year, SG Associates brands benefited from VOOV team’s well-coordinated and cost-efficient marketing strategy. Being able to couple costs across the business is an ideal strategy and a hard-to-ignore competitive advantage for any Realtor® looking to take their operation to the next tier of success. In this case, and many others like it, VOOV can demonstrate that our assistants, properly integrated into your business operation, will quickly provide you and your local team more bandwidth for dollar-productive activities and show significant results. Let’s take a look at a brief overview of the VOOV process and how we made it happen!

“At SG Associates, every real estate agent has full access to our top VOOV marketing team.  Our goal is to create a stronger emotional connection to each property. Homes aren’t bought and sold on mere facts and figures.”

By Sergio Gonzalez, CEO, SG Associates

How SG Associates Saw an Opportunity with VOOV Virtual Staffing

In early 2022, SG Associates CEO Sergio Gonzalez met Kris Weaver, VOOV co-founder, and entrepreneur with a 26+ agent, Virginia-based real estate team that has led his local market for the past 7+ years, at a Tom Ferry Real Estate coaching event. It was a great meeting of two real estate minds, and Sergio inquired with some skepticism about the benefits of VOOV’s virtual staffing services.  

Kris illustrated with facts to Sergio how our method was very affordable and scalable. Specifically, VOOV offers an on-site managed environment, ensuring the virtual associate’s productivity.

After this initial meeting, Kris introduced Sergio Tiffer, our CEO and Co-founder, to Sergio Gonzalez, and the easy onboarding process started. Sergio Tiffer listened to the needs and opportunities of SG Associates management. 

He suggested starting with one virtual Listing Manager and one virtual Graphic Designer with video editing and web development skills.

The best-value monthly fee for our VOOV Listing Manager and Graphic Designer is $1,999. This saved SG Associates around $7,000 per month compared to California salaries and freelance fees. According to the Indeed career platform, the average monthly salary for a Graphic Designer is $5,837, and for a Listing Manager is $5,497.

VOOV Monthly Fees vs CA Avg. Salary

The main opportunity for SG Associates was creating a cost-efficient way to execute an ambitious real estate branding plan for his four brands in high-end cities such as Westlake Village and similar communities. In this market, luxurious homes range from $1 million to $5 million, and each property has a unique heritage and upscale features that need a strong branding strategy. The problem is that only some realtors or real estate agents can deal with all the marketing channels and aspects of a 4,000+ ft home. 

Still, Sergio Gonzalez found the opportunity with VOOV to build an in-house marketing team of brand strategists, designers, copywriters, and video editors that could create a story for each property in a scalable and customized manner to meet his main business goal of creating a stronger emotional connection to each home. 

For instance, Sergio saw that most competitors were ignoring visual media and storytelling to trigger the emotional responses of buyers. He developed a system with our marketers to customize every home with a multi-channel real estate branding strategy, combining digital marketing (social media, email marketing, SEO web content, videos) with local events embedded in the communities.

SGA calls this approach “Comprehensive Marketing,” meaning that for each and every client, the agency provides a targeted strategy. Therefore, our team crafts a custom plan for a home that uses professional photography, architectural design, film, print, social media, and live local events.

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Real Estate
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The Challenges of SG Associates to Grow Brand Awareness

Sergio Gonzalez knew he needed a more significant admin and marketing team to implement his growth and 4-brands strategy in five key luxury communities of Southern California (Westlake, Ventura, Thousands of Oaks, Santa Barbara, and Los Angeles). But first, he needed to test the capabilities of the two initial virtual assistants.

Another major challenge was that SG Associates required more staff to fully develop branding strategies using email marketing, social media, and video marketing due to a lack of staff. 

Additionally, The title service (805 Title) needed a brand re-launch, and their real estate agents required better and more materials to market the title services to clients.

VOOV's Virtual Marketing Team Top Solutions

VOOV Team for SG Associates: Vicky Ruiz, Social Media Associate; Humberto Marenco, Bookkeeper; 

Vladimir Gutierrez, Sr. Graphic Designer, and Carolina Gomez, Graphic Designer.

Our management hired and trained talented Nicaraguan professionals to become the core virtual team of SG Associates. We provided a solid team in real estate Marketing, Inside Sales, and Administration, with one experienced US-based specialized director or client liaison with 20+ years of US real estate experience for each area.

Additionally, each service area counted on a Departmental Manager who coaches the virtual assistants in KPI performance, attendance, teamwork, and labor admin topics (PTOs, holidays, sick days). Furthermore, three departmental Supervisors do one-on-one weekly coaching sessions to prevent and solve operational issues. 

Specifically, in marketing, the virtual team delivered the following initiatives to CEO Sergio Gonzalez. The examples below are just a quick summary of the leading marketing tasks or projects developed by the team between late 2022 and early 2023: 

Social Media Video Strategy

Vladimir Gutierrez, Sr. Graphic Designer, created a social media video strategy for the four brands (High-quality reels on Facebook and Instagram) to promote each new luxury property better. The team standardized the production of 15-30 second videos for luxury homes. For instance, a $700K home stagnant for three months sold in five business days after its Instagram video reel was launched. 

Optimized Social Media Budget

Also, Vladimir Gutierrez delivered significant cost savings by only using essential real estate and social media online platforms that are free or with the proper plan. Before, SG Associates was expending about $4K monthly on paid social media tools. Now, after VOOV’s virtual marketer advice, the company uses just three tools with a monthly cost of $2K.

Social Media Content Strategy

Social Media Associate Vicky Ruiz and Jr. Graphic Designer Carolina Gomez have been increasing social media and relevant weekly content on different platforms to foster lead engagement.

Before, SG Associates companies were only publishing content on three platforms. Now they have published content on six platforms: Facebook, Instagram, Linkedin, Tik Tok, Google Business Profile, and Youtube. Currently, the team can publish 36+ posts on a weekly basis. 

The engagement rate for the leading brands was increased to 80.5% in the period of November 1st, 2022 to January 31, 2023. 

805 Title Brand Re-Launch

Furthermore, Sr. Graphic Designer Vladimir created a faster design and deployment of the branding campaign to re-launch the brand 805 Title. In 4 weeks, the branding plan was launched in 4 social media channels, the brand’s website, and local events.

Urban Site Plan Design

A crucial part of promoting a luxury home is creating an urban site plan for its neighborhood. In the past, SG Associates had to hire a local map designing company, which took 5 to 7 business days to create one single urban site map. In contrast, Sr. Graphic Designer Vladimir delivered this neighborhood site map in just 1 to 2 business days. 

Robust Social Media & Branding Plan

Before VOOV, SG Associates was working with an expensive California digital marketing agency handling the social media branding plan for its four brands. Our marketing team proposed a quarterly social media content plan to Sergio Gonzalez that produced higher engagement and reach.

This critical milestone convinced Sergio to rely on VOOV’s growth of his in-house virtual marketing team and quit services with the US digital marketing agency. SG Associates saved $800 monthly after substituting the agency with our virtual team.

Email Campaign Enhancement

Vladimir Gutierrez, Sr. Graphic Designer, improved the Mailchimp direct email campaign click-through rate by including engaging videos and better photos without affecting email deliverability to real estate leads.

Nowadays, SG Associates is sending three newsletters, and email offers to an audience of 20K subscribers. In mid-2022, the open rate was 10%; now, in 2023, it averages 38%. The real estate open rate industry standard is around 20%.

SG Associates Real Estate Email Marketing (Newsletters & Market Reports)

Key Results of VOOV Virtual Marketing for SG Associates Brands

Here, we summarized the main results of our marketing team’s real estate branding strategy to boost the corporate image of SG Associate’s real estate, property management, title, and escrow services in the Southern California luxury homes market:

1. Higher Open Rates for Email Marketing (Newsletter and Market Reports)

Email Marketing Open Rate Increase (from 10% to 38%)

Source: Socialsprout (online media tool)

2. Higher Digital & Print Marketing Assets Productivity (Monthly Average 2023)

Digital Assets Productivity

Period: October 2022 to April 2023 / Now: 48% higher / VOOV MKT Team: 3 virtual assistants

Design Assets for Printing Productivity

Period: October 2022 to April 2023 / Now: 77% higher / VOOV MKT Team: 3 virtual assistants

3. Summary of Savings by VOOV to SG Associates Companies

California state has a high-cost living standard. Because of this, real estate marketing, admin salaries, and freelance services represent a high cost for realtors. VOOV allowed SG Associates to save a good amount of money without hurting quality and productivity. As you can see in the bar graph below, VOOV services saved on average $95k per year; if we compare avg. yearly California salaries and fees with VOOV fees.

VOOV Yearly Fees vs CA Yearly Salary
Source: Indeed Jobs Platform

Cost Comparison (VOOV Virtual Services vs. California)

Cost Comparison (VOOV Virtual Services vs. California)

Conclusions

SG Associates expanded its operations and increased brand awareness by employing a unique and disciplined real estate branding strategy, notably leveraging a virtual team based in Nicaragua. 

Despite initial skepticism, the company’s founder, Sergio Gonzalez, found the remote team highly competent and beneficial, allowing him to focus on strategic aspects as CEO. This included exploring new marketing channels and methods for positioning his four real estate brands within the competitive Southern California market. 

Our virtual team’s assistance resulted in a cohesive marketing strategy, yielding significant results and providing considerable cost savings, a crucial advantage in the high-end real estate market.

This approach presents a replicable model for realtors seeking growth in challenging markets and willing to adapt to virtual technologies and processes. Our virtual assistants here at VOOV can show you how. Let them answer your questions through a virtual consultation today!

Transform your
Real Estate
bussiness today!