VOOV (“we”, “our”, or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, share, and safeguard your information when you visit our website https://voov.io or engage with our services.
1. Information We Collect
We may collect the following information:
- Personal Information: Name, email, phone number, company, job title, and other contact details.
- Lead & CRM Data: Details you voluntarily submit through forms, booking systems, or integrated platforms.
- Usage Data: Pages visited, time spent, IP address, browser type, referral sources (via cookies or analytics tools).
- Communications: Any emails, chat conversations, or messages exchanged with our team.
2. How We Use Your Information
We use your data to:
- Provide and improve our services.
- Communicate with you about appointments or inquiries.
- Send promotional or educational content (with opt-out option).
- Analyze website and marketing performance.
- Personalize your experience and recommend suitable services.
3. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Internal team members and Virtual Assistants strictly for service delivery.
- Third-party platforms (CRM, email marketing, analytics) under confidentiality agreements.
- Legal authorities if required by law.
4. Data Retention
Your data is securely stored and retained only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law.
5. Your Rights
You can:
- Access or correct your personal data.
- Request deletion of your information.
- Opt-out of marketing emails at any time.
For requests, email us at: support@voov.io
6. Data Security
We implement physical, technical, and organizational measures to protect your data from unauthorized access, disclosure, or misuse. Our Virtual Assistants operate in secure office environments with surveillance and cybersecurity protocols.
7. International Data Transfers
Your information may be transferred to and processed in countries outside your own (e.g., Nicaragua). VOOV ensures that such data transfers comply with legal protections and agreements.
Terms of Service
1. Acceptance of Terms
By using VOOV services or visiting our website, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.
2. Services Provided
VOOV offers:
- Virtual Assistant staffing and support for Real Estate and other industries.
- Marketing, administrative, executive, and sales assistant roles.
- Discovery calls, onboarding, training, and client support services.
3. User Responsibilities
You agree to:
- Provide accurate information in forms and calls.
- Use VOOV services only for lawful and professional purposes.
- Not misuse, replicate, or resell our services or content without permission.
4. Payments & Contracts
All payments and service agreements are defined during onboarding. Any setup fees or monthly fees will be agreed upon in writing. Refunds or service changes follow the signed contract terms, including a 30-day money-back guarantee for new clients.
5. Intellectual Property
All VOOV branding, visuals, documentation, and service frameworks are the property of VOOV and may not be copied or redistributed without written permission.
6. Limitation of Liability
VOOV is not liable for:
- Client-side errors or miscommunications.
- Business outcomes related to the use of our Virtual Assistants.
- Indirect, incidental, or consequential damages.
7. Modifications
We reserve the right to update these terms or our policies at any time. We’ll notify users of significant changes via email or website notices.
