Turn frustrated borrowers into loyal clients – deliver mortgage customer service that builds trust and retention.
What’s in it for you:
🧑💻 360 Top Business Solutions
📈 The Best Cost-effective Rates
📍 CST Location For a Better Service
US-based Client’s Support & Coachin
🏆 Fully Bilingual (English & Spanish)
Poor service costs you clients. VOOV’s mortgage-trained CSRs handle calls, emails, and chats with expertise in:
Loan Servicing Queries: Escrow, payments, refinancing.
Compliance: TCPA, FDCPA, and state-specific regulations.CRM Integration: Update client records in real-time (Salesforce, Encompass, etc.).
Crisis Management: Delinquency calls, foreclosure inquiries, and dispute resolution.
High-quality service through continuous VA supervision
Our cutting-edge technology and robust infrastructure prevent service disruptions
while our alignment with various time zones guarantees real-time support.
Delegate critical tasks and focus on your business’s growth.
Yes! All VOOV CSRs complete rigorous training on loan types (FHA, VA, conventional), escrow, and servicing workflows.
We scale teams instantly – no wait times, no dropped calls.
Absolutely. We sync with platforms like MSP, Black Knight, and BytePro.
We audit 100% of interactions and provide TCPA/FDCPA training quarterly.